ITIL-4-FOUNDATION VALID TEST TORRENT & ITIL-4-FOUNDATION RELIABLE TEST VCE & ITIL-4-FOUNDATION TRAINING PDF DUMPS

ITIL-4-Foundation valid test torrent & ITIL-4-Foundation reliable test vce & ITIL-4-Foundation training pdf dumps

ITIL-4-Foundation valid test torrent & ITIL-4-Foundation reliable test vce & ITIL-4-Foundation training pdf dumps

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ITIL 4 Foundation certification exam is intended for IT professionals who are new to ITIL or those who have worked with previous versions of the framework. ITIL 4 Foundation Exam certification is vendor-neutral and covers the essential concepts, principles, and practices of ITIL 4. It is an ideal starting point for professionals who want to improve their understanding of IT service management and its role in delivering business value.

ITIL 4 Foundation Exam is a multiple-choice exam that consists of 40 questions. Candidates have 60 minutes to complete the exam and must achieve a score of 65% or higher to pass. ITIL-4-Foundation Exam can be taken online or at an accredited testing center. Study materials and training courses are available to help candidates prepare for the exam.

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ITIL 4 Foundation exam is an internationally recognized certification offered by AXELOS, a global leader in providing best practice frameworks and guidance for managing IT services. ITIL 4 Foundation is the latest version of the ITIL (Information Technology Infrastructure Library) framework, which is widely adopted by organizations to manage their IT services efficiently and effectively. The ITIL 4 Foundation certification is designed for professionals who want to gain a fundamental understanding of the ITIL framework, its principles, and its practices.

ITIL 4 Foundation Exam Sample Questions (Q149-Q154):

NEW QUESTION # 149
What type of change is often used for resolving incidents or implementing security patches?

  • A. Standard change
  • B. Change model
  • C. Emergency change
  • D. Normal change

Answer: C

Explanation:
* A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement a security patch.
* The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
* The change authority may be separate from what is standard or normal practice, typically smaller in
* number but with greater capacity to expedite approval.
https://www.bmc.com/blogs/itil-change-enablement/


NEW QUESTION # 150
Which is a key requirement for a successful service level agreement?

  • A. It should be simply written and easy to understand
  • B. It should be based on the service provider's view of the service
  • C. It should be written in legal language
  • D. It should relate to simple operational metrics

Answer: A


NEW QUESTION # 151
What is the definition of service management?

  • A. A result for a stakeholder enabled by one or more outputs
  • B. A set of specialized organizational capabilities for enabling value for customers in the form of services
  • C. A formal description of one or more services designed to address the needs of a target consumer group
  • D. Joint activities performed by a service provider and a service consumer to ensure continual value co-creation

Answer: B

Explanation:
Service management is the term used to describe how organizations manage their services to deliver value to their customers and other stakeholders. Service management requires a set of specialized organizational capabilities, such as processes, roles, tools, and competencies, that enable the effective and efficient delivery of services1. Service management is also a professional practice supported by an extensive body of knowledge, experience, and skills3. Reference: ITIL Foundation - ITIL 4 Edition, page 2; ITIL 4 - A Pocket Guide, page 11.


NEW QUESTION # 152
Which is an objective of the design coordination process?

  • A. To produce service design packages and ensure they are handed over to service transition
  • B. To document the initial structure and relationship between services and customers
  • C. To gather and document new service level requirements from the customer
  • D. To assess and evaluate all changes and their impact on service designs

Answer: A


NEW QUESTION # 153
Which is the FIRST thing to consider when focusing on value?

  • A. Identifying the service customer who will receive value
  • B. Ensuring value is co-created by improvement initiatives.
  • C. Defining customer experience and user experience
  • D. Understanding what is valuable to the service consumer

Answer: A

Explanation:
When focusing on value, the first step is to know who are the customers and key stakeholders being served.
Next, it is important to have an understanding of what consitutes value from the consumer's perspective.
https://www.bmc.com/blogs/itil-guiding-principles/#:~:text=When%20focusing%20on%20value%2C%20the,va


NEW QUESTION # 154
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